Terms of Service

Effective date: May 8, 2026. Last updated: May 8, 2026.

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the RN PocketPal mobile application available on the Apple App Store (the "App"), the website at rnpocketpal.com (the "Site"), and any related services (collectively, the "Service") published by RNPocketPal LLC ("we," "us," "our," or "RN PocketPal").

By installing the App, creating an account, or using any feature of the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, do not install or use the Service.

2. Eligibility

The Service is intended for use exclusively by:

• Currently-licensed Registered Nurses (RNs)
• Currently-licensed Licensed Practical and Vocational Nurses (LPNs / LVNs)
• Currently-licensed Advanced Practice Registered Nurses (APRNs), including Nurse Practitioners, Certified Nurse-Midwives, Certified Registered Nurse Anesthetists, and Clinical Nurse Specialists
• Certified Nursing Assistants and similar Nursing Assistive Personnel (NAP)
• Students enrolled in an accredited nursing program (RN, LPN, or CNA programs)

If you are not in one of the above categories, do not use the Service. The Service is not intended for, designed for, or appropriate for use by patients, family members of patients, the general public, or persons under the age of 13.

By using the Service you represent and warrant that you meet the eligibility criteria above and that any clinical content you may produce while using the Service complies with your professional licensing obligations and your employer's policies.

3. The Service is educational reference, not a medical device

The Service provides educational reference content, calculation aids, organizational tools, and AI-assisted productivity features for licensed clinicians. The Service:

• does not diagnose, treat, prevent, mitigate, or cure any disease, injury, or condition;
• is not cleared, approved, or registered as a medical device by the United States Food and Drug Administration or any other regulatory body;
• does not replace clinical judgment, prescriber orders, hospital protocols, or in-person patient assessment;
• does not generate orders, prescriptions, or directives intended to be acted upon without independent clinical verification.

Clinical decisions affecting patient care are your responsibility as a licensed clinician. You agree to verify any value, calculation, interpretation, or recommendation provided by the Service against the appropriate primary source (your facility's MAR, the patient's chart, current prescribing information, an approved drug-compatibility reference, calipers for ECG measurements, the patient's bedside vital signs, etc.) before acting on it.

4. License grant and ownership

Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use one copy of the App on iOS devices you own or control, solely for your professional use as a licensed nurse or nursing student. The App is licensed, not sold; we and our licensors retain all rights, title, and interest in the Service, including all software, content, trademarks, designs, and underlying technology.

"RN PocketPal," "RNPocketPal," and the RN PocketPal logo are trademarks of RNPocketPal LLC. You may not use our trademarks without our prior written consent.

5. Subscriptions, billing, and trial

The App offers a free tier with limited functionality and a paid subscription tier called Pocketpal Pro. Pocketpal Pro is sold and billed exclusively through the Apple App Store via Apple's StoreKit. We do not bill you directly. Apple is the merchant of record for all subscription transactions.

Pricing and terms

• Pocketpal Pro monthly: US $5 / month.
• Pocketpal Pro annual: US $49 / year.
• Free trial: 14 days of Pocketpal Pro on first install. No credit card required to start the trial; Apple's standard trial-via-subscription pattern applies.
• Auto-renewal: subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel at least 24 hours before the end of the current period through your Apple ID Subscriptions settings.
• Cancellation: you can cancel any time in your Apple ID Subscriptions settings. Cancellation takes effect at the end of the current billing period; you retain Pocketpal Pro access until that date.
• Refunds: Apple handles refunds, not us. Refund requests should be submitted via Apple's Report a Problem flow at reportaproblem.apple.com. We have no ability to issue or deny refunds for App Store purchases.
• Family Sharing: not enabled. The Pocketpal Pro subscription is for individual professional use.
• Restore Purchases: supported. Tap Restore Purchases in Profile → Subscription if you reinstall the App or change devices.

What's included in each tier

The composition of the free and paid tiers is published in the App's Subscription screen and may change over time as features are added or reorganized. Material reductions to the free tier (moving an existing free feature behind the paywall) will be announced inside the App at least 30 days in advance.

In-app currency

The App may include an in-app rewards currency called "Care Coins." Care Coins have no cash value, are non-transferable, are not convertible to legal tender, and are not refundable. Care Coins balances may be reset at our discretion if the rewards system materially changes. Care Coins do not pay for the Pocketpal Pro subscription, consistent with Apple's in-app-purchase rules.

6. AI-assisted features

The App includes optional AI-assisted features (rhythm-strip educational interpretation, SBAR handoff drafting, watch-for prompts, care-plan generation, note drafting, unfamiliar-diagnosis briefs, IV-compatibility sanity checks, legal-reference Q&A, and similar). When you enable AI Settings and use one of these features, the App transmits a scrubbed query through our infrastructure to a third-party large-language-model provider. As of the effective date above, that provider is DeepSeek, hosted in the People's Republic of China.

You acknowledge and agree that:

• AI output is generated by a statistical language model and may be incorrect, incomplete, out-of-date, or fabricated. You will independently verify any AI output before acting on it.
• AI features are educational reference. The same disclaimer in Section 3 applies. AI output is never a substitute for prescribing-information, calipers, or your clinical judgment.
• The Rhythm Reader AI feature is not a medical device and is not cleared to interpret electrocardiograms diagnostically.
• The Legal Reference AI feature is not legal advice and using it does not create an attorney-client relationship. The Legal Reference module's AI Q&A surface explicitly refuses questions about active investigations, license actions, malpractice claims, criminal allegations, and pending discipline; for those situations, retain a nurse-licensed attorney.
• Patient identifiers (names, MRN, DOB, room numbers) are removed by an on-device scrubber before any AI request is transmitted, but you remain responsible for not pasting identifiable patient information into AI feature prompts.
• If you are not comfortable with cross-border AI processing or with AI output generally, you can disable AI Settings; the App's core tools work without AI.

7. User-generated content

You may create content within the App: brain sheets, calculation results, notes, care plans, marketplace listings (when the marketplace ships), and similar items.

Content that stays on your device

Brain sheets, calculations, notes, care plans, drafted handoffs, drafted nursing notes, saved analyses, calendar entries, and similar locally-stored content remain on your device. We do not have access to it. You retain full ownership of and responsibility for that content.

Content you transmit

If you submit content through the Service that does reach our infrastructure (a marketplace listing, a Connect feed post, a feedback message, a beta-program signup, an encrypted handoff sent to another nurse), you grant us a worldwide, royalty-free, non-exclusive license to host, store, transmit, and display that content as necessary to provide the Service to you and the recipient. You retain ownership; we don't claim any.

Prohibited content

You agree not to upload, post, transmit, or otherwise make available through the Service any content that:

• contains identifiable patient information you did not have authorization to share, or that exceeds the minimum-necessary disclosure permitted by HIPAA, your facility, your state's nursing practice act, or your professional licensing body;
• infringes any intellectual property right, privacy right, publicity right, or contractual obligation;
• is unlawful, defamatory, harassing, threatening, hateful, sexually explicit, or that incites violence;
• contains malicious code, exploits, or is designed to disrupt the Service;
• solicits prescription drug sales, controlled substances, illegal services, or anything else prohibited by applicable law;
• impersonates another person or misrepresents your professional credentials.

We may remove, suspend, or terminate access to any content that violates these Terms, our community standards, or applicable law. We have no obligation to monitor user-generated content but reserve the right to do so.

8. Marketplace and Connect features

Future versions of the App may include a Marketplace (for nursing-related items, services, and job postings) and Connect (a friend-finder for nurse-to-nurse social connection). When those features ship, additional terms will be presented inside the App and incorporated into these Terms by reference. As of the effective date, those features are in DEMO MODE and no real listings or matches are exchanged.

9. Account security

You are responsible for maintaining the security of your sign-in credentials (Apple ID or Google account) and for any activity that occurs under your account. Notify us at support@rnpocketpal.com if you suspect unauthorized access. We are not liable for losses caused by unauthorized account access that resulted from your failure to safeguard your credentials.

10. Acceptable use

You agree not to:

• reverse-engineer, decompile, or disassemble the App except as expressly permitted by applicable law;
• scrape, harvest, or systematically extract data from the Service;
• use the Service to develop a competing product;
• circumvent or attempt to circumvent technological protections, including subscription paywalls, App Lock, or PHI redactors;
• use the Service in any manner that could damage, disable, overburden, or impair our servers or networks;
• use the Service for any illegal purpose, or in violation of your professional licensing obligations.

11. Updates and changes to the Service

We may update the App, change features, add features, or remove features at any time. Apple's App Store distribution terms govern how and when updates are pushed to your device. Updates may include security fixes that you should accept promptly.

We reserve the right to discontinue the Service in whole or in part at our discretion, with reasonable advance notice (at least 30 days for paid subscribers). If we discontinue the Service while you have time remaining on a paid subscription, you may be eligible for a pro-rata refund through Apple, subject to Apple's refund policies.

12. Termination

You may stop using the Service at any time by uninstalling the App. Uninstallation removes all locally-stored data; this cannot be undone.

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including (without limitation) violation of these Terms, fraudulent or illegal activity, or non-payment of subscription fees. Upon termination:

• Your license to the App ends.
• Sections 3 (educational-reference framing), 4 (ownership), 13 (disclaimers), 14 (limitations of liability), 15 (indemnification), 16 (arbitration), 17 (governing law), and 18 (general) survive.

13. Disclaimer of warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, we disclaim all warranties, including without limitation any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, or reliability of any content. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that any AI output, calculation, reference value, or interpretation produced by the Service is correct, complete, or appropriate for any specific clinical situation. You are responsible for verifying anything the Service shows you against authoritative primary sources before acting on it.

14. Limitation of liability

To the maximum extent permitted by law, in no event shall RNPocketPal LLC, its officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your use of or inability to use the Service, regardless of the legal theory under which such damages are sought, even if we have been advised of the possibility of such damages. To the maximum extent permitted by law, our aggregate liability for all claims arising out of or relating to the Service shall not exceed the greater of (a) one hundred US dollars ($100), or (b) the total subscription fees you paid us in the twelve months immediately preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by applicable law.

15. Indemnification

You agree to defend, indemnify, and hold harmless RNPocketPal LLC and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or licensing-board obligation; (d) any content you submit through the Service; or (e) any clinical decision you make in connection with your use of the Service.

16. Dispute resolution and arbitration

Please read this section carefully — it affects your legal rights.

Informal resolution first

If you have a dispute with us, you agree to first contact support@rnpocketpal.com with a written description of the issue and what relief you seek, and to give us 60 days to attempt informal resolution before initiating any formal proceeding. We agree to do the same.

Binding individual arbitration

If informal resolution does not resolve the dispute, you and we agree to resolve any claim, controversy, or dispute arising out of or relating to these Terms or the Service exclusively through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in English, by a single arbitrator, in the federal judicial district where you reside (or, at your election, by telephone or videoconference). Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver

To the maximum extent permitted by law, you and we each agree that any dispute will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding.

Exceptions

The following claims are exempt from the arbitration requirement: (a) claims for injunctive or equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights; (b) small-claims-court actions for individual relief that fall within the small-claims court's jurisdiction.

30-day opt-out

You may opt out of this arbitration agreement by emailing support@rnpocketpal.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out of arbitration does not release you from the rest of these Terms.

17. Governing law and venue

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 16. To the extent any claim is not subject to arbitration under Section 16, you and we agree to submit to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.

18. General

Entire agreement

These Terms, together with the Privacy Policy and any in-app feature-specific terms, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements between us on the same subject matter.

Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

No waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms to any successor entity in connection with a merger, acquisition, or sale of substantially all of our assets, with notice to you.

Force majeure

Neither party is liable for delays or failures in performance caused by circumstances beyond reasonable control, including without limitation acts of nature, internet disruptions, public health emergencies, or governmental action.

Notices

Notices to us must be sent to support@rnpocketpal.com. Notices to you may be delivered via email to the address associated with your account, in-app notification, or posting on the Site, in our discretion.

Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be announced inside the App via a one-time disclosure dialog and on this page at least 14 days before they take effect. Your continued use of the Service after the effective date of any change constitutes acceptance of the updated Terms; if you do not agree to a change, your remedy is to stop using the Service.

19. Contact

RNPocketPal LLC
Email: support@rnpocketpal.com
For Apple App Store-specific issues (refunds, billing problems, restoration of purchases): contact Apple Support directly at reportaproblem.apple.com.

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